Entry Level Help Desk Positions
Most people start their IT careers with an entry level help desk position. This has kind of become a rite of passage for most support oriented careers. This includes even some high end certifications...
View ArticleHelp Desk Support Resume
Before you build your help desk support resume, you should consider what the typical help desk manager wants to see. More often than not, the resumes he or she looks at are way too complicated or...
View ArticleHelp Desk Responsibilities
Whenever I start a new project, the first question I ask is what the help desk responsibilities are. You may be surprised to know how often I don’t get a response to this question. IT managers seldom...
View ArticleImproving Help Desk Communication
The number one problem facing most help desks is communication. Having conducted countless end-user survey’s the vast majority of people that use help desk services rate their help desk poorly. When...
View ArticleRemote Help Desk Software
Since its inception remote help desk software has changed the way help desk support personnel are able to help end-users. There was a time that when a customer had a problem the technician would have...
View ArticleTechnology Help Desk Problems
Working on a technology help desk is equal parts technical ability and equal parts customer service. The individuals that master both are going to be the top performers, every time. The main reason is...
View ArticleIT Help Desk Services
Signing up for IT help desk services for your business may be a great way to save money. In addition, in some circumstances you may be able to offer your employees better support for less money. This...
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Help Desk Technician Jobs
While it may seem like the help desk technician jobs have been drying up recently, I assure you this is not the case. Due to the high turnover associated with this type of position, but companies have...
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Help Desk Jobs from Home
If you look around enough, you will find many help desk jobs from home. However, you have to be very careful about any services that wants fees or requires you to do pretty much anything before they...
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Computer Help Desk Jobs
Due to the high turnover associated with computer help desk jobs, the vast majority of companies turn to outside recruiters for help filling their positions. It is just easier and often cheaper to...
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